VoIP Calls Breaking Up?
Unified Communications solutions can enhance collaboration throughout your business ecosystem among employees, business partners and most importantly… your customers. In a world of email and text messages, the way to differentiate you business is through personalized relationships developed using real-time voice and video communications.
The problem is that when networks get congested, VoIP and Video quality tends to breaks down. The result is poor quality and even dropped calls, which leave a poor impression and ultimately leads to lost opportunities.
In the Unified Communication & Collaboration (UC&C) landscape, numerous factors impede adoption, studies indicate primary inhibitors are congested network conditions and the ensuing poor quality of experience suffered by UC&C applications. SMBs and Enterprises often lack the capability to correlate UC&C KPIs with the network performance in real-time to effectively troubleshoot and resolve quality of experience complaints.