Who hasn’t heard the phrase “knowledge is power?”
But knowledge can be ‘powerless’ unless it’s delivered at the right time, in the right context, to boost your digital network and the capacity of your company.
Is your company truly digital yet? McKinsey & Co. defines digital as “the nearly instant, free and flawless ability to connect people, devices and physical objects anywhere.”
Do it right … you win.
Do it wrong … you lose a customer forever.